SHIPPING & RETURNS
How much do you charge for shipping?
Shipping on ScrubsByJMS.com is always free for US orders over $150. For orders below $150, we offer flat rate shipping of $12.00, regardless of the size of the shipment or where it is sent in the US.
When can I expect my order to arrive? Can I track my order?
In most cases, your order will ship within 1-2 business days. You will receive a shipping confirmation email with tracking information as soon as your order ships. You can check the status of your order at any time by using your issues tracking number on the USPS website.
Where will my order ship from?
Our online store is a partnership between our flagship and our network of authorized wholesalers. In most cases, your order will ship from our flagship store in Pearland, TX. In some instances, your order may be shipped directly from our wholesaler's warehouse. Your order may be delivered in more than one shipment and arrive at different times. You will receive a separate shipping confirmation email with tracking information for each shipment. There are no additional shipping charges incurred if your order is sent in more than one shipment.
What can cause my order to be delayed?
Very occasionally, an unusually high volume of orders may cause a brief shipping delay. Please be assured that your order will be processed and shipped as quickly as possible.
Do you offer expedited shipping?
We do not offer an expedited shipping option at this time. All orders will be shipped via Fedex or UPS Ground or by USPS Priority Mail.
Do you ship internationally?
We currently ship to Canada through our Canadian relationships. We do not ship to other non-US addresses at this time, but we hope to do so in the near future.
What if my package is damaged in transit?
Great care is taken to ensure all merchandise leaves our facility in perfect condition. If you feel that your package and/or the contents have been damaged during transit, please contact us immediately at (713) 433-4300 or email us at firstname.lastname@example.org.
RETURN AND REFUND POLICY
What is your return/exchange policy?
Returns will be accepted within 30 days of purchase for a refund or exchange. Items to be returned must not be worn, altered, or washed and must be returned with original tags and packaging intact. Please note that shipping and handling charges are non-refundable.
How do I return an item?
Send us an email @ info@ScrubsByJMS.com and let us know the issue. Upon review and acceptance, simply deliver the item(s) back to our flagship store. Please allow 2 business days for your return request to be processed. You will receive a return confirmation email with the return address. Please be sure to send your return package to the address provided in your return confirmation email.
When will I receive a credit for my return?
Upon receipt of your returned item(s), a refund will be credited back to your original method of payment and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your credit card statement. Most returns will process in approximately 2 weeks, depending on your method of return.
Do you offer store credit?
We do not offer a store credit option at this time.